Terms of Service

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Brainless Lab SL (hereinafter, the Company); unipersonal limited liability company; registered in the Mercantile Registry of Madrid, volume 28589, page 156, section 8, entry, sheet 514734, Inscription 1; with VAT B86168978; registered office in Avenida Séptima, 23, C.P. 41092, Madrid (Spain); and email contact@reportingninja.com, is the owner of the website located at the Internet address https://www.reportingninja.com and their accounts on social networks (hereinafter, this Website).

The Company offers Reporting Ninja (hereinafter, the Service) according to these terms of service, its legal information, its privacy policy, its cookies policy, which together constitute an agreement (the “Agreement”) declared below. The Company reserves the right to modify these terms without notice. Your continued usage of the Service, as either a user or an Account Holder (as defined below), constitutes your acceptance of these terms, available at https://www.reportingninja.com/terms. Violation of any terms will result in termination of your account. Questions about the Terms of Service may be sent to contact@reportingninja.com.

General Terms

  1. The Company can refuse registration or cancel an account in its sole discretion at any time.
  2. You are responsible for using the Service in a private and secure manner. The Company is not liable for any damage or loss due to unauthorized account access resulting from your actions, such as sharing your account password or not logging out of the Service.
  3. You may not register accounts with unauthorized automated methods (“bots”).
  4. You may not use the Service for any illegal activity or to violate laws in your jurisdiction.
  5. You may not use the Service to distribute unsolicited email (“spam”) or malicious content such as viruses or worms.
  6. You may not exploit the Service to access unauthorized information.
  7. Any abuse or threatened abuse of other users of the Service or of Company personnel will result in immediate account termination.
  8. Any failure of the Company to enforce or exercise a right provided in these terms is not a waiver of that right.
  9. Should any provision of these terms be found invalid or unenforceable, the remaining terms shall still apply.
  10. This Terms of Service constitutes the entire agreements between you and the Company and supersedes any and all previous agreements, written or oral, between you and the Company, including previous versions of the Terms of Service.
  11. These Terms of Service shall be governed by and construed in accordance with the laws of Spain, without giving effect to principles of conflicts of law. You and the Company each agree that any action at law or in equity arising out of or relating to these Terms of Service will be filed only in Spain, and hereby consent and submit to the personal and exclusive jurisdiction of such courts for the purposes of litigating any such action.

Payment, Refunds, Upgrading and Downgrading Terms

  1. The registration is always for a free demo plan, and the processes do not require a payment method.
  2. An upgrade from the free demo plan to any paid plan will end your free trial. Notwithstanding the above, you will be billed for your first month immediately upon upgrading.
  3. The Service is billed in advance on a monthly basis and is non-refundable. There will be no refunds or credits for partial months of service, upgrade/downgrade refunds, or refunds for months unused with an open account. In order to treat everyone equally, no exceptions will be made.
  4. According to the European Union Taxes laws (we are based in Spain), fees may be VAT inclusive depending on your location:
    1. If you are based in Spain, you will be charged the 21% Spanish VAT rate.
    2. If you are a company based in the European Union with VAT number registered for tax exempt intra-Community supplies between Member States, you will not be charged any VAT rate.
    3. If you are an individual or a company based in the European Union without VAT number registered for tax exempt intra-Community supplies between Member States, you will be charged your local VAT rate.
    4. If you are based outside European Union, you will not be charged any VAT rate.
  5. Downgrading your Service may cause loss of features or capacity of your Account. The Company does not accept any liability for such loss.
  6. Upgrades and downgrades can be done at any time, unless custom modifications or features were introduced in the Service at the Account Holder request at no charge. In theses cases, downgrades are only allowed after having stayed 18 months in the original plan.

Cancellation and Termination

  1. You may request the cancellation of your subscription at any time by clicking the “Request cancellation” button from the subscription status page. From that time on you will not be charged again any monthly fee, but you will be able to use your account until the end of the current billing cycle as you already paid for it.
  2. After requesting the cancellation, once the current billing cylce is over, your account will transition to “Cancelled subscription” status and you will no longer be able to enjoy your Reporting Ninja plan, losing access to all the functionalities.
  3. The Company reserves the right to suspend or terminate your account at any time for any reason, and is not liable for any damage or loss resulting from such suspension or termination.

Modification to Service and Fees

  1. The Company reserves the right to modify, suspend, or discontinue the Service for any reason, with or without notice.
  2. The Company reserves the right to modify any prices of the Service (such as the subscription fees) or the definition of the plans.

Copyright, Ownership, and Data Security

  1. The Company owns intellectual property rights to any protectable part of the Service, including but not limited to the design, artwork, functionality, and documentation. You may not copy, modify, or reverse engineer any part of the Service owned by the Company.
  2. The Company is not liable for any damages or losses resulting from the Service transmitting information such as invoices and personal messages over unencrypted networks such as email.

Account Holder Terms

  1. Compliance with Laws.
    Account Holder will not, will not agree to, and will not authorize or encourage any third party to (a) interfere or attempt to interfere with the proper working of the Service or any other Account Holder’s use of the Service, including through abuse of server capacity; or (b) use the Service for any fraudulent or unlawful purpose. Violation of any of the foregoing may result in immediate termination of this Agreement, at The Company’s sole discretion, and may subject Account Holder to state and federal penalties and other legal consequences. The Company reserves the right, but will have no obligation, to review Account Holder’s use of the Service in order to determine whether a violation of this Agreement has occurred or to comply with any applicable law, regulation, legal process, or governmental request.
  2. Representations and Warranties.
    Without limiting any other representation, warranty or covenant herein, each party hereby represents and warrants to the other party that: (a) it has the full right, power and authority to enter into this Agreement; (b) this Agreement is a valid and binding obligation of such party; and (c) it has obtained and shall maintain throughout the term of this Agreement all necessary licenses, authorizations, approvals and consents to enter into and perform its obligations hereunder in compliance with all applicable laws, rules and regulations.
  3. Indemnification.
    Each party agrees to defend, indemnify and hold the other party and its affiliates harmless from and against any third-party claim and any related losses, costs, liabilities and expenses, including reasonable attorneys’ fees, arising out of the breach of any representations, warranties or covenants made by such party herein, or out of such party’s negligence or willful misconduct. Each party (the “Indemnified Party”) reserves the right, at the other party’s expense, to assume the exclusive defense and control of any matter for which the other party is required to indemnify the Indemnified Party and the other party agrees to cooperate with the Indemnified Party’s defense of such claims.
  4. Warranties; Disclaimers.
    The Company hereby represents and warrants that the Service as contemplated herein will not infringe on the rights of any third parties or violate any applicable laws or regulations, including, without limitation copyright, trademark and patent laws. UNLESS EXPRESSLY SET FORTH IN THIS AGREEMENT, THE COMPANY MAKES NO WARRANTY, EXPRESS OR IMPLIED, WITH RESPECT TO ANY MATTER, INCLUDING WITHOUT LIMITATION ADVERTISING AND OTHER SERVICES, AND EXPRESSLY DISCLAIMS THE IMPLIED WARRANTIES OR CONDITIONS OF NONINFRINGEMENT, MERCHANTABILITY AND FITNESS FOR ANY PARTICULAR PURPOSE. THE COMPANY DOES NOT WARRANT THE RESULTS OF USE OF THE SERVICE, AND ACCOUNT HOLDER ASSUMES ALL RISK AND RESPONSIBILITY WITH RESPECT THERETO.
  5. Limitation of Liability and Damages.
    UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SYSTEM FAILURE OR NETWORK OUTAGE, WILL EITHER PARTY OR ITS AFFILIATES BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, RELIANCE, OR EXEMPLARY DAMAGES THAT RESULT FROM THIS AGREEMENT, EVEN IF SUCH PARTY OR ITS AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. EXCEPT FOR THE INDEMNITY OBLIGATIONS SET FORTH HEREIN, IN NO EVENT WILL EITHER PARTY’S OR ITS AFFILIATES’ TOTAL LIABILITY TO THE OTHER PARTY FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION ARISING OUT OF OR RELATING TO THIS AGREEMENT (WHETHER IN CONTRACT OR TORT, INCLUDING NEGLIGENCE, WARRANTY, OR OTHERWISE) EXCEED THE AMOUNTS PAID BY ACCOUNT HOLDER TO USERVOICE HEREUNDER.
  6. Account Holder Data.
    As between the parties, Account Holder shall retain all right, title and interest in and to all documents, messages, graphics, logos, images, files, data and other information transmitted through the Service by Account Holder (collectively, the “Account Holder Data”), provided, however, that Account Holder hereby grants to the Company a worldwide, royalty-free, fully sublicenseable, non-exclusive license to use the Account Holder Data solely for the purposes of implementing and maintaining the Service and fulfilling its obligations hereunder. Notwithstanding the foregoing, “Account Holder Data” does not include non-identifiable aggregate data and usage statistics compiled by the Company in connection with Account Holder’s use of the Service, which data and statistics each party may use in its discretion (but which the Company may not disclose to any third party in a manner that identifies Account Holder in connection therewith), and which the Company shall make available to Account Holder on an ongoing basis during the term hereof.

Third-party services, data and content

  1. The Service allows you to gather data from multiple third-party data sources and services, including various third-party websites (jointly “Third-Party Services”). The Third-Party Services from which the data can be gathered are selected by Reporting Ninja at its sole discretion and Reporting Ninja may, during the Term, change the Third-Party Services that are compatible with the Service. In addition, Reporting Ninja may discontinue the compatible Third-Party Services if the applicable service providers of the Third-Party Services discontinue the relevant services or discontinue making such services available to Reporting Ninja.
  2. Reporting Ninja assumes no liability whatsoever for the data or other content collected from Third-Party Services, such as Facebook, Google Analytics and Google Ads. You are solely responsible for ascertaining that you have the right to use the Service for gathering and processing any such data by using the Service, and you must obtain any such consents and authorizations as may be needed from time to time in relation to such data or other content and their processing by using the Service. We do not assume any liability for such Third-Party services or software, and you are exclusively responsible for obtaining any necessary licenses or consents needed for their use. You must familiarize yourself with the applicable terms and conditions, including any restrictions on use, in relation to any such Third-Party Services and you agree to comply with the third-party terms and conditions applicable to the Third-Party Services in addition to the terms of the Agreement.
  3. Furthermore, the Service may contain links to web pages and content of third parties as a service to those interested in this information. We do not monitor, endorse, or adopt, or have any control over any third-party web pages or content. We undertake no responsibility to update or review any such web pages or third-party content and can make no guarantee as to its accuracy or completeness. Additionally, if you follow a link or otherwise navigate away from the Service, please be aware that these Terms will no longer govern. You should review the applicable terms and policies, including privacy and data gathering practices, of any web page, third-party content or service provider to which you navigate from the Service. You access and use third-party content at your own risk.
  4. With respect to Google services, our tools will only have rights to access your Google Analytics/Ads/YouTube data (depending on which service you are logging in to), and nothing else on your Google account. You can revoke Reporting Ninja’s right to access your data at any point from your Google account control panel (https://security.google.com/settings/security/permissions).
  5. With respect to the usage of YouTube as data source in Reporting Ninja, users are agreeing to be bound by the YouTube Terms of Service (https://www.youtube.com/t/terms).